Terms of Service

According to the Distance Selling Act, you have two weeks after receipt of the goods to return the items you have ordered. This right does not apply to products that you have unsealed unless you discover defects. The right of return is exercised by the timely dispatch of the goods received. The purchase contract is thus dissolved and we will refund the purchase price to you immediately.

I. Scope: The following general terms and conditions apply exclusively to the business relationship between XeenTEC and the buyer, in the version valid at the time of the order. XeenTEC does not recognize deviating conditions of the buyer. XeenTEC is entitled to change or supplement the General Terms and Conditions including all possible attachments at any time with a notice period of one month.

II. Conclusion of contract: Written or verbal offers from XeenTEC are generally subject to change and non-binding. Small deviations and technical changes compared to our illustrations or descriptions are possible. By placing an order, the buyer agrees to the terms of the contract and the General Terms and Conditions. The order represents an offer to us to conclude a purchase contract. At the same time, the buyer assures acceptance of the items he has ordered. An automatic acknowledgment of receipt does not constitute acceptance. The buyer will be informed by XeenTEC of the conclusion of the contract by means of an invoice or, at the latest, by carrying out the delivery of the items ordered.

III. Terms of delivery and payment: Information on the delivery time is generally non-binding. The delivery time depends on the availability of the item and the chosen method of payment. Items that are in stock will be shipped within 2 days after receipt of payment. If the items are not in stock when the order is placed, XeenTEC will endeavor to deliver as quickly as possible. If a delivery period has been agreed in individual cases, this always begins with receipt of payment of the contractually agreed amount. It will be extended appropriately if obstacles occur for which XeenTEC is not responsible or which are due to force majeure, labor disputes or unforeseeable obstacles. Transport damage must be reported to the parcel service within 24 hours. In the event of complaints or transport damage, the complete packaging including the inner packaging must be kept for the purpose of preserving evidence and must be shown on request. If the complaint is not made in time or the packaging is no longer available, the buyer bears the risk that the insurer will refuse to settle the claim. Claims for damages due to delay or impossibility or non-performance, including those that arose before the contract was withdrawn, are excluded. This does not apply if XeenTEC acted intentionally or with gross negligence. The prices at the time of the order apply, as shown on the website or as communicated by XeenTEC. All prices include the legally applicable VAT. Costs for transportation, packaging or insurance will be calculated separately. XeenTEC generally only delivers against prepayment. The place of fulfillment is the place of business of XeenTEC. Non-payment of invoice amounts leads to increased administration costs and will be charged to the buyer in full up to €25.

IV. Availability: Should XeenTEC determine after conclusion of the contract that the item ordered is no longer available or cannot be delivered for legal reasons, XeenTEC can withdraw from the contract. Payments already received will be refunded to the buyer immediately after withdrawal from the contract.

V. Retention of title: The delivered items remain the property of XeenTEC until full payment has been made. During this period, the buyer may neither assign nor pledge items as security without the consent of XeenTEC. If the buyer behaves in breach of contract, in particular in the event of default in payment, XeenTEC is entitled to withdraw from the contract and to take back the items.

VI. Warranty and liability: The statutory warranty of 2 years applies. The start of the limitation period is always the date of purchase, at the latest the date of delivery. Within this period, the buyer can complain about defects in the item - insofar as these already exist when the item was purchased - and request rectification (repair) and exchange. XeenTEC has the right to free rectification during the warranty period. A partial or complete exchange of the article is permissible. XeenTEC is entitled to replace the item with another item of equal value as part of the repair. The buyer must provide evidence that the fault complained of already existed when the item was handed over. In the case of complaints, the date of purchase must be proven with an invoice. The item complained about must be sent in complete with sufficient postage together with a copy of the invoice. The warranty only relates to manufacturing and material defects as well as other defects that are already present at the time of dispatch. Open and hidden defects must be reported to XeenTEC in writing within 5 days of discovery. Otherwise the warranty for these defects is void.

VII. Disclaimer and data protection: XeenTEC accepts no liability for any typographical errors, technical changes to the items or for the continued delivery of all items. Technical information is not guaranteed. Our data protection is based on the Data Protection Act and the Teleservices Data Protection Act.

VIII. Applicable law and place of jurisdiction: German law applies. In the case of claims in connection with this business relationship, the registered office of XeenTEC is agreed as the place of jurisdiction.

IX. Final agreement: Should one or more provisions of these general terms and conditions be or become invalid, this does not affect the validity of the remaining general terms and conditions. The ineffective regulation will be replaced by the relevant statutory regulation. Oral subsidiary agreements were not made. the buyer's rights under this contract are not transferable.

XeenTEC Marketing UG (limited liability) & Co. KG